We do not offer any refunds at all, unless the item you purchased is unavailable. If that is the case, the refund will be issued to the original form of payment unless a request for a different item of equal value is requested in exchange for the unavailable item. A store gift card will be issued in lieu of a refund if the card is no longer active.
We do not accept returns on any sale items including but not limited to (buy 1 get 1 free, end of a season sale, final sale)
We cannot accept returns for items including but not limited to panties/thongs, corsets, costumes, apparel sets with G-String or Thongs, Bodysuits, Swimwear or any clothing that comes in close intimate contact with the male/female sex area due to health reasons and Fed/State health codes.
We will not accept RETURNS for REFUNDS. We’ll gladly accept unworn, unwashed, or defective merchandise purchased for items that are excluded from our non-return statement above for EVEN EXCHANGE ONLY!
How to Exchange?
Once you have received your package please inspect and make sure the correct items and size has been sent. Once you have realized there is an error with your package you have within 48 hours of delivery confirmation if the product is unworn and unused to contact us for an exchanges to be reviewed. Below are the steps of our exchange
1). Contact us within 48 hours of package received.
2). Send pictures along with the email to validate your claim for a return/exchange. (This can easily be done on your cell phone please make sure to send clear concise images so that we can see that there is nothing wrong with your items that prohibit an exchange).
3). Once notified and approved of your exchange you will have 5 business days from the date of approval to send back merchandise.
4) Include in your return package return authorization form and email confirmation as backup.
Exchanges must be received within 5 business days of the approval to the below address with tracking information. No exchanges will be accepted after 5 business days.
P.O. Box 2623
Gardena, CA 90247
How long will it take for my order to be processed?
It may take up to 10 business days to complete the process of a return. Again, please be sure to email email@example.com within 48hrs of arrival of your product if you notice you've ordered the wrong size and item. Once approval has been granted for your return and package has been received back to store your return/exchange will be processed and receive within 10 business days.
We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we will have to send it back to you.
Who pays for shipping?
In the case of faulty, incorrect, and damaged items on our end, we will cover the return shipping charges for the returned item and the shipping cost of the new item back to the customer. However we will not be responsible for shipping costs to return merchandise to us or to ship new item to you if the mistake was made on the customer end.